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18 Dec 2015

Vodafone may lose around 100 permanent customer service staff, with intends to almost halve the length of its consumer mobile service team, extend the graveyard shift to 7.30am and increase outsourcing with a call centre inside Philippines.

The proposal, outlined in the internal document obtained through the Herald, is an element of a restructuring required to bring 200 to 250 job cuts.

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